ARE YOU NOT SATISFIED WITH YOUR PURCHASE?
It can happen by buying online that when you receive the product it is not how you expected or not suitable for your needs, it is not a problem, you have the right to make it and to be reimbursed in full including the transport costs paid, the cost remains at your expense of the return of the return.
Right of withdrawal:
You can exercise the right of withdrawal within 14 calendar days from the date of delivery of the goods. To do this you have to communicate to us by email (at the address email@example.com) or by registered letter (at the address Redi Simple Day, c/o generalimport srl, via threshold 12 - 42124 Reggio Emilia)your intention to make the product.
In communication you must indicate:
- Your data exactly as inserted in the order (mandatory)
- Your phone number (mandatory)
- The number and date of the order(obligatory)
- The product code you intend to make(obligatory)
- The reason for the return (optional but helps us to understand if we can improve photos or descriptions of the products to give better customer service)
From the moment you communicate the withdrawal you have 10 days to make the product, beyond this term the right of withdrawal lapses.
The product to be made must be returned intact, in the original packaging with intact packaging and must never have been used. Otherwise the return cannot be accepted.
The customer is responsible for the correct packaging of the product to be made, if the product to be made will not be packed in a suitable way to avoid damage to transport and should break, the responsibility falls on the customer. For this we ask you to carefully open the packaging to reuse it for the possible return.
The return expenses are always the responsibility of the customer, you can resign the product with the carrier you prefer but until the return comes to our warehouse remains under your responsibility. For deliveries in Italy, San Marino and Vatican City you can take advantage of our conventions with shippers and request the return of the return, in this case the transport costs are equal to € 9.50 which are deducted from the refund.
In the event that an expedition is rejected or if, in the event of stock, he is sent back to the sender, the refund will be made by deducting the amount of € 9.50 against the paid paid costs.
The reimbursement of the product made is carried out within 14 days from the arrival of the return in our warehouse
Once the compliance of the product rendered will be verified, the refund will be made with the same method used for payment (for credit cards and PayPal), if you have paid in cash on in the communication of the withdrawal you must also provide the bank data (IBAN code) to carry out The refund (N.B. The cash on delivery are never reimbursed).
If you have doubts about the methods of withdrawal, made and refund contact us via email: firstname.lastname@example.org