ARE YOU UNSATISFIED WITH YOUR PURCHASE OR HAVE YOU CHANGED YOUR MIND?
When shopping online, it can happen that the product you receive isn’t what you expected or doesn’t meet your needs. That’s not a problem—you have the right to return it and receive a full refund, including the shipping costs you paid. You are responsible for the cost of return shipping.
Right of Withdrawal:
You may exercise your right of withdrawal—now referred to as the “electronic withdrawal option” under EU Directive 2023/2673—within 14 calendar days from the date of delivery of the goods. To do so, you must fill out the form below.
From the moment you notify us that you wish to exercise your right of withdrawal, you have 10 days to return the product; after this period, the right of withdrawal expires.
The product to be returned must be in its original, undamaged packaging and must never have been used. Otherwise, the return cannot be accepted.
You are responsible for properly packaging the product to be returned. If the product is not packaged appropriately to prevent damage during shipping and is subsequently damaged, you will be held responsible. For this reason, we ask that you carefully open the packaging so you can reuse it for any return.
Return shipping costs are always the customer’s responsibility. You may return the product to us using the carrier of your choice, but the merchandise remains your responsibility until it arrives at our warehouse. For deliveries to Italy, San Marino, and Vatican City, you can take advantage of our agreements with shipping carriers and request a pickup; in this case, the shipping cost is €9.50, which will be deducted from your refund. The shipping address is Resi Simple Day, c/o Generalimport Srl, Via Giulio Natta, 2 - 42124 Reggio Emilia (RE).
If a shipment is refused or, in the event of undelivered items, is returned to the sender, the refund will be issued after deducting €9.50 to cover the return shipping costs incurred.
Refund:
Refunds for returned products will be issued within 14 days of the return’s arrival at our warehouse
Once the returned product has been verified as compliant, the refund will be processed using the same method used for payment (for credit cards and PayPal). If you paid by cash on delivery, you must also provide your bank details (IBAN) in your notice of withdrawal to facilitate the refund (Note: cash-on-delivery fees are never refunded). Electronic refunds are typically processed within a maximum of 5 business days from the start of the procedure, though this may vary depending on your bank.
If you have any questions about cancellation, returns, or refunds, please contact us by email: servizioclienti@simpleday.it