NOT SATISFIED WITH YOUR PURCHASE?
It may happen buying online that when you receive the product is not as you expected or not suitable for your needs, it is not a problem, you have the right to return it and be refunded in full including the shipping costs paid, you remain responsible for the cost of return shipping.
Right of Return:
You can exercise your right of withdrawal within 14 calendar days from the date of delivery of the goods. To do so, you must notify us by email (at. resi@simpleday.it) or by registered mail (to the address Simple Day Returns, c/o Generalimport Srl, Via Soglia 12 - 42124 Reggio Emilia) your intention to return the product.
In the notice you must indicate:
- Your information exactly as entered in the order (required)
- Your telephone number (required)
- The number and date of the order (required)
- The code of the product you intend to return (required)
- The reason for the return (optional but helps us understand if we can improve photos or product descriptions to give better customer service)
Return:
From the time you notify us of your withdrawal you have 10 days to return the product, after this time the right of withdrawal lapses.
The product to be returned must be returned undamaged, in the original packaging with the packaging intact and must have never been used. Otherwise, the return cannot be accepted.
The customer is responsible for the proper packaging of the product to be returned, if the product to be returned will not be packed in a suitable way to avoid transport damage and should break, the responsibility falls on the customer. Therefore, we ask you to carefully open the packaging to reuse it for any return.
Return costs are always the responsibility of the customer, you can send the product back to us with the carrier you prefer but until the return arrives at our warehouse it remains your responsibility. For deliveries in Italy, San Marino and Vatican City you can take advantage of our agreements with forwarding agents and request us to pick up the return, in this case the transportation costs are 9,50€ which are deducted from the refund.
In the event that a shipment is rejected or if, in the case of storage, it is returned to the sender, the refund will be made by deducting the amount of € 9.50 against the return costs incurred.
Refund:
The refund of the returned product is made within 14 days of the arrival of the return in our warehouse
Once verified the conformity of the returned product will be refunded with the same method used for payment (for Credit Cards and PayPal), if you paid cash on delivery in the notice of withdrawal you must also provide bank details (Iban code) to make the refund (n.b. cash on delivery charges are never refunded).
If you have any doubts about how to withdraw, return and refund please contact us by email: servizioclienti@simpleday.it