FAQ

Our products are available exclusively online at our website, www.simpleday.it, or from our authorized retailers throughout Italy. Click here to find the one nearest you.

No, it’s not required. You can also make a purchase as a “guest.”

It’s likely because the email ended up in your “junk mail” or “spam” folder. Or perhaps you entered your email address incorrectly during registration or when placing your order.

You can pay by credit card, cash on delivery, bank transfer, PayPal, Apple Pay, Google Pay, and Scalapay (the latter for purchases paid in 3 installments). For more details, click here.

Of course, you can request an invoice for your purchase. Please include the following information in the order notes: Company Name, Registered Office, VAT Number, SDI code, or PEC address. Important: The invoice must be requested at the time of ordering or, in any case, before shipment. We cannot issue invoices for goods that have already been shipped. If you’d like to receive a courtesy copy, please specify this.

We always recommend entering your email address by clicking the “NOTIFY ME WHEN AVAILABLE” button on the product page on our website. This way, you’ll receive a notification as soon as the item becomes available again.

It’s likely because the email ended up in your “junk mail” or “spam” folder. Or perhaps you entered your email address incorrectly during registration or when placing your order.

Contact us at servizioclienti@simpleday.it, and we’ll do our best to assist you as quickly as possible.

We generally process orders very quickly and hand them over to the courier, who delivers within 24–48 hours. For more details, click here. Keep in mind that unforeseen circumstances and delays can always occur: if you have an event that’s particularly important to you, we suggest specifying this in the notes field and placing your order at least one week in advance.

Shipping is free for orders from Italy over €75. For orders under €75, shipping costs €5.50. For more details, click here.

You can request a card with a personalized message by specifying this in the “Notes” field of your order. We do not offer gift wrapping or custom packaging.

We encourage you to read the page dedicated to shipping and deliveries to better understand the process and how to refuse a package if necessary.

As indicated on the Shipping and Delivery page, if you’re not home, we recommend having your package delivered to a Fermopoint. Otherwise, if you’ve provided specific instructions regarding packages that may be left unattended, Simple Day assumes no liability. Otherwise, contact us at servizioclienti@simpleday.it and we’ll do our best to resolve the issue by contacting the carrier.

Contact us at servizioclienti@simpleday.it, describe the problem in detail, and send us one or more photos clearly showing the damage or defect. We’ll verify your report, and once the damage or defect is confirmed, you can choose between a free replacement or an immediate refund. For more details, click here.

Go here, provide us with the details of the return you’d like to make, and decide whether to ship the product back to us yourself or request that we pick it up directly. We’ll issue a refund as soon as the item arrives back at our warehouse. For more details, click here.

We are committed to processing your refund immediately. The actual time it takes for the amount spent to be credited back to your account depends not on us but on your financial institution. In case of delays, please contact them.

Unfortunately, couriers have increased their service fees to discourage the use of cash and because it is an increasingly less popular payment method.

Don’t worry: contact us at servizioclienti@simpleday.it. We’ll do our best to get back to you as soon as possible!