These General Conditions (hereinafter, "General Conditions") govern the sale of the products offered on the Site www.simpleday.it (hereinafter also the "Site") between the seller, Generalimport S.r.l., with registered office in Reggio Emilia in via Giuseppe Soglia 12, tax code 03430090260 and VAT number 01963010358, share capital Euro 36.000,00 I.V., registered in the business register of Reggio Emilia at n ° 229202 (hereinafter, the "Supplier") and the customers who buy products on the site (hereinafter, the "Customer").
Please read the following terms and conditions carefully. Access to this website and sending an order to our address involve acceptance of the conditions below. Failure to accept these conditions, even at a later time, prevents the use of this website.
To contact us at any time, you can use the special contacts you find on the site or send us an e-mail to info@simpleday.it
CONTRACT
With this contract, respectively, the supplier sells and the customer acquires distance through telematic tools the Matual Mobile Beni indicated and offered for sale on the website www.simpleday.it
The Simple Day brand is the exclusive property of the Generalimport srl company.
The products offered for sale are illustrated in the website pages of the site
The contract between the supplier and the customer ends exclusively through the Internet by means of the customer's access to www.simpleday.it, where, following the procedures indicated, the customer will formalize the proposal for the purchase of the goods offered by the supplier.
The purchase contract ends by means of the exact compilation of the request form and the consent to the purchase manifested up to the display of a web page to summarize the order, in which the extremes of the decent and ordination are reported, the price of the purchased asset, shipping costs and any further ancillary charges, methods and terms of payment, the address where the asset will be delivered and the existence of the right of withdrawal.
When the supplier receives the customer, the ordination sends to an e-mail of confirmation and summary of the order, printable, in which the data referred to in the previous point are also reported.
The contract is not considered perfected and effective between the parties in the absence of what is indicated in the previous point.
Products and availability
Before the conclusion of the purchase contract, the customer brings together the characteristics of the goods that are illustrated in the individual cards produced at the time of the choice by the customer.
The graphic representation of the products (images, technical data and descriptions) is made for the sole purpose of illustrating the product and is purely indicative. Products can therefore differ from what is represented on the video for obvious reasons of chromatic setting of the screen (e.g. the shade of the color of a product). We strive to fill in the cards produced as precisely as possible but errors are always possible on the descriptions indicated. Many products are made in an artisanal way and therefore there may be differences in color measures or shades even between two identical products or the same collection.
The availability of the products refers to effective availability when the customer plays the order. However, this availability must be considered purely indicative as the products could be sold to other customers before confirmation of the order, as a result of the simultaneous presence on the site of multiple users. A computer anomaly may also occur such as to make available to the purchase a product that is actually not.
Also following the sending of the order confirmation of the order sent by the supplier, cases of partial or total unavailability of the goods may occur. In this eventuality, the order will be automatically rectified with the elimination of the product or non-available products and the customer will be immediately informed by e-mail; With this e-mail the customer will also be informed of the methods and timing of reimbursement of the sums possibly paid.
Product prices could be subject to updates at any time. Prices are understood by 22% VAT included. For each order, the prices indicated on the website www.simpleday.it at the time of the order are binding for the order itself. Any promotions started after confirmation of the order do not give the right to decreases even if you enter into force before the delivery of the order itself.
Method of payment
The supplier accepts the following payment methods:
- Credit card: Visa, Mastercard, America Express, Maestro. The amount will be charged on paper at the time of shipment.
- Paypal: To buy online comfortably, without the need to type the credit card data on the site. The account charge takes place when the order is completed.
- Cash on delivery:Method available for amounts lower than € 999. At the time of delivery it will be necessary to have the exact amount of the order indicated in the shipment confirmation of the shipment available in cash; The courier cannot give remaining and does not accept checks. For any reimbursement, a bank or postal current account must be indicated. This payment method has an additional cost of € 4.50. In the event of withdrawal, the cash on delivery costs are in no case reimbursed.
- Advance bank transfer. The shipment will take place in the transfer received
Shipping and delivery
The supplier will deliver the selected and ordered products, in the manner chosen by the buyer or indicated on the website at the time of the offer of the property, as confirmed in the confirmation e-mail. Shipping times may vary from the day of the order to a maximum of 5 working days from the confirmation of the same. In the event that the supplier is not able to make the shipment within this term, timely notice will be given by e-mail to the buyer.
The methods and shipping costs are clearly indicated and well highlighted in the procedure completed by the customer in the check-out and before payment.
We entrust our shipments to express couriers. The customer will receive a notification of shipping by e-mail in which the shipping number is reported, the courier to whom we entrusted the goods and the link to the tracking page to follow the status of the shipment. Usually deliveries in Italy take place within 1 or 2 working days from the date of shipment.
The Supplier is not responsible for any delivery delays due to the incorrect or incomplete compilation of the data of the address by the customer (including any useful information for the name type name on the intercom, scale, internal etc.), or for any delays due to the courier.
At the time of delivery, the Customer is required to verify that the number of hills on delivery corresponds to what is indicated in the early transport document by e-mail and that the packaging is totally intact, not damaged, dented, laundry, wet, torn, Refurbished with adhesive tape not of the supplier, or in any altered way, also in the closing materials (adhesive tape or metal holders). If the hills are evidently damaged, the customer is required to fill in the specific reserve to the courier on the bulletin (open neck, damaged box, etc.). In the absence of the said reserve, the supplier is not responsible for the damages/shortcomings relating to the products shipped. If the customer accepts the delivery of a damaged/tampered neck by appearing specific reserve, it is required to report the incident within 7 days of calendar from the delivery, beyond said term it is not possible to accept the complaint.
Right of withdrawal and rendered
In any case, the customer has the right to withdraw from the contract stipulated, without any penalty and without specifying the reason, within the deadline of 14 (fourteen) calendar days starting from the day of the reception of the purchased asset.
If the buyer decides to make use of the right of withdrawal, he must communicate to the supplier by choosing the most appropriate means, or by registered letter with return receipt A.R. At the address: MIMPLE DAY, C/O Generalimport Srl, via threshold 12 - 42124 Reggio Emilia, or by e -mail to the e -mail rei@simpleday.it
The return of the property must however take place later within 10 (ten) days from the date on which the willingness to exercise the right of withdrawal is communicated. In any case, to have the right to the full refund of the price paid, the asset must be returned intact, in the original packaging, not used and, in any case, in a normal state of conservation. The customer is responsible for the correct packaging of the product to be made, if the product to be made will not be packed in a suitable way to avoid damage to transport and should break, the responsibility falls on the customer.
In accordance with the consumer code, the product return costs are borne by the customer and the supplier is required to reimburse the cost of the product and any shipping costs of the order. If the return is made for only a part of the ordered items, the reimbursement of shipping costs is recognized in proportion to the cost of the items rendered. If the Customer intends to make use of our agreements with couriers for the return, the shipping cost of the return will be incurred by the supplier who will deduct the cost from the refund to be made to the customer. The cost charged is that of the standard shipment.
The return must be carried out at the address made Simple Day, c/o Generalimport srl, via threshold 12 - 42124 Reggio Emilia.
When the supplier receives the return of the return undertakes to verify within 14 (fourteen) days the compliance of the return and to repay the customer. The refund is made with the same tool used for payment except for the mark for which the refund takes place by bank transfer. The cash on delivery costs are never reimbursed.
Legal guarantee
The products sold on the Site are covered by the legal guarantee of conformity as by art. 128-135 of the Consumer Code. This guarantee is up to consumers and therefore competes with the customer who makes the purchase for purposes unrelated to the professional, entrepreneurial, artisan, commercial activity carried out.
The supplier is responsible for the consumer for any lack of conformity existing at the time of the delivery of the product and who are manifested within two years from this delivery. The lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered.
Salvo Prova Contraria, it is assumed that the defects of conformity that occur within six months from the delivery of the products already existed on that date, unless this hypothesis is incompatible with the nature of the product or with the nature of the defect of conformity. Starting from the seventh month following the delivery of the product, it will instead be the burden of the consumer to prove that the defect of conformity already existed at the time of the delivery of the same.
Any failures or malfunctions determined by accidental facts or by the customer's liability or by a use of the product not compliant with its intended use and/or as required in the possible technical documentation attached to the product are excluded from the scope of the legal guarantee.
In the event of a defect in conformity duly reported in the terms, the customer has the right to repair or free replacement of the property, for his choice, unless the requested remedy is objectively impossible or excessively expensive from the other. In the event, that is, the repair or replacement are impossible or excessively onerous or the repair or replacement have not been carried out within adequate terms or the repair or replacement previously carried out have caused significant inconvenience to the consumer, the customer can request the reduction of the price or to the termination of the contract, for his choice.
Composition of disputes
These general conditions of sale are governed by Italian law and subjected to Italian jurisdiction.
For any controversy concerning the validity, execution or interpretation of these general conditions of sale and the relative effects is competent: a) the hole of the place of residence or domicile of the customer, if the customer is a consumer and is resident or domiciled in Italy; b) The REGGIO EMILIA forum, in any other case.
The customer also has the right to resort to the procedures for resolving online disputes (ODR) made available by the European Commission by connecting to the following link: https://ec.europa.eu/consumers/odr